FAQ

Abstracts


If I submit an abstract do I have to attend the Congress?

All accepted abstracts are scheduled in the Scientific Program either as Oral or Poster presentations. It is expected that at least one author of the abstract attend the meeting to present the work and answer questions. Only abstracts of registered participants will be scheduled in the Scientific Program.  ​

 I have submitted an abstract, when will I know if it has been accepted?

Only after all abstracts have been reviewed by the Scientific Committee will notifications be sent to the abstract submitters. Every effort is made to conclude this process within one month after the abstract submission deadline.

 How can I make changes to an abstract I have already submitted?

You may enter the Abstract Submission system with your username and password and make changes to your abstract until the submission deadline date. No abstract changes will be accepted after this date. ​

 If my abstract is accepted, where will it be published?

Copies of your accepted and registered abstracts will be published on the conference website in an online journal supplement. The abstracts will also be available in the Interactive Scientific Program of the website, as well as the congress mobile app. Please contact the Abstract Department for further details.

 I am having trouble logging into the abstract submission system – my username/password is not working

Please try one of the following options via the abstract submission page:

    1. In case you are using Internet Explorer, please try other internet browser  e.g. Google Chrome or Mozilla Firefox.
    2. When you copy and paste your user name and password please make sure there is no extra space at the beginning or the end of them
    3. In case your password contains the letter "O" please make sure you do not type "0" (Zero) instead the letter "O"
    4. Please note that the username or ID received when registering for the congress is different to the abstract submission. Please use the abstract submission username or "create new account"​

 I created a new account but did not receive my username?

Please note that the username is shown in the Subject line in the confirmation email received when setting up a new account. ​


CME-CPD Accreditation

 Is the congress CME accredited?

Once the Scientific Program has been finalized, an application for CME credits will be made to the European Accreditation Council for Continuing Medical Education (EACCME). The EACCME is an institution of the European Union of Medical Specialists (UEMS): www.uems.net For further details on CME-CPD Accreditation and how to receive your CME/CPD Certificate, please visit the CME-CPD Accreditation page.​

 How can I claim my CME-CPD credits after the Congress?

Your CME-CPD certificate will be delivered electronically after completing the educational evaluation and credit claiming procedure. The process will take 5-10 minutes. We thank you for your feedback as it is an important part of the CME-CPD accreditation process and helps improve future educational offerings.

Congress Venue and Directions

 Where is the Congress taking place?
The Congress will take place at the The Melbourne Convention Exhibition Centre in Melbourne. For more information on the venue please visit the General Information Page.

 

How do I get from the Airport to the Congress Venue?
 For updated and detailed information on public transportation please visit the official Airport website:
official city airport website.

 Can you please send me details of public transport? Do you have a map of the city or area surrounding the venue?
 For up-to-date tourist information including public transport information and maps, please visit the city's official website Melbourne's official tourist information website.

Hotel Accommodation

How can I find out information about hotels and their rates for this conference?

Kenes International is offering conference participants specially reduced rates for various hotels around the conference venue. Information, pictures, location and rates are available on the hotel accommodation page.

How can I book my room and should I pay in advance?

 In order to book a room, please click here to book online. Please note that full payment is required upon booking.​

 Will I receive a hotel confirmation?

Yes. A detailed confirmation will be sent to you by email as soon as the booking is confirmed and the payment is received.

 Can I book a hotel room without registering for the conference?

 Yes. You can book your room without registering by clicking on the "Booking" button of your chosen hotel available on the website via the hotel accommodation page. If you need further assistance, please email the Hotel Accommodation Department.​

How can I book rooms for a group?

For group booking (10 rooms and more) please contact the Hotel Accommodation – Groups Department. Different payment and cancellation conditions apply.​

 Can I cancel my hotel booking

 There are different cancellation policies for different hotels and depending on the time of booking. When booking, please check the cancellation policy summary that appears on the booking page. For bookings that have already been made, please view the terms and conditions of your specific reservation.

Invitation Letters & Visa Applications


How do I apply for a visa?
 Visa regulations depend on your nationality and country of origin. This app helps you determine whether you need a visa for traveling to Australia. Nevertheless, we suggest you contact your local Consulate for full and official instructions on the specific visa regulations and application procedure that apply to you.

Where can I get a Conference invitation letter so that I can apply for a visa?
 Invitation letters for visa purposes are available only to registered participants. The option to request an invitation letter is available within the registration process.

 Is it possible to send an official invitation letter directly to my local Consulate?
Unfortunately we are unable to send invitation letters directly to consulates. Invitation letters are prepared solely for individuals and are mailed directly to them.

 

Registration

 How do I register for the conference?

In order to register for the conference, please register online.

 How can I pay the registration fees?

 Payment of registration fees can be made by credit card or bank transfer. For full details please click here.​

Can I receive an invoice under the sponsoring Company/ Hospital's name?

Yes. During the registration process when inserting registration information, insert the required billing address in the Invoice Address field - this information will appear on the invoice you receive by email when completing the registration process.

Can I register for the conference without paying?

 Yes, but your registration will be confirmed only when full payment is received.

 Can I register before the early fee deadline and pay later?

In order to benefit from the early fee registration discount, payment must be received before the deadline.

 Can I register onsite?

Yes. Onsite registration is available during the conference days. Onsite fees will apply.

What does my registration fees include?

For full detailed entitlements, please check the registration page.​

 Will I receive a confirmation letter after I have finished registering?
Yes. A detailed confirmation letter and receipt will be sent to you by email as soon as payment is received and registration is completed. You may use this confirmation letter for visa application purposes.​

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